Before I posted this, I thought that you should read this -
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Please be nice. Flame wars and rude comments are NOT tolerated here, and the offending comments will be deleted immediately. Keep in mind that sarcastic and cynical comments that you might make in person (with a smile on your face!) often appear to be very rude on a discussion board.
I needed to stop and think just a little before I replied to your spiteful take on a current issue experienced by a board member who I might add posted in the correct area (Rants and Opinion's). Many would see your response as a resellers take on things. You venture to say that I had not called. Well after spending 2 hours and 45 mins on hold I decided to jump into the 21st century and email as I do with all business transactions. Remember, the customer is always right if you ever want repeat business or referrals. Messing with your customer base results in your business going under., plain and simple.
I am sorry; I thought that people involved in renewable energy would be a little more with it. You know, out for the greater good of the earth, not worried about competition and marketing. If anything a complaint against your competition should be seen as a good thing for your products if they are so important and great to you rather then informing the general public of a company or product that might not be as good as some would like us all to think.
I work and do not have the time to sit and drink beer all day in my hillside cabin building wind mills out of other people's trash to resell. I paid thousands of dollars for a product that has not be in operation for a year yet, and now I see it sitting in my office in pieces. As you know, the long weekend is right around the corner. Now I will need to run a gas generator creating green house gases and noise that I tend to like to get away from when not working.
After 14 years as an Occupational Health and Safety Manager in the Oil and Gas Industry with a formal education in electrical engineering and high voltage I rather enjoy my free time without the hassles. I purchased a unit which I was informed and shown to be from a reputable company. The support I and others have been receiving has been fought at every step of the way. Your analogy of tires is trite, and plays very little into the current issue. You will remember the recall of tires on Fords Explorers; well you went to your car dealer, not the tire store. This is a renewable/wind site, thus many readers might be interested in not only DIY, but manufactured units.
You would think that people might like to know that a multi-million dollar company that just received a $10 Million dollar grant from the US tax payer would be able to handle a few emails if a product was as advertised, and not be so swamped with complaints that it takes over a week to respond to an ongoing issue.
I had a Skystream on order till yesterday, Cha-Ching, $16,450 with tower. Now I will see what they do and base my next purchase on that.
That's my rant for the day.