i too took a look at the website for the arrow 2kw machine
it appears they advertize 2kwatts at ~26mph windspeed and between
600-1000watts in 30-60mph winds? not sure whats up with that.
it does look to me like the controller is anything but "simple" likely as Flux and others have concurred with "mppt" or somesuch in nature, which btw might be interesting to learn how they do it.
one side note they list is the blade pitch is adjustable? if so you might be able to get it up to something useful by adjusting the pitch to something a bit steeper than it is setup with now? it might allow it to
spin up a bit faster and get something out of it.
failing that adding resistance to the DC side would get it to spin up as already stated, but that resistor has to be large enough to handle the full power of the generator? shouldn't it? if not what happens in a stiff wind and the resistor melts down? a runaway?
if it was me, i would be on the phone with their engineering dept, talk to them about replacement parts, and get that thing to someone qualified to make the repairs needed... you might get lucky and talk to a sympathetic person that might even forward you a copy of the controllers schematic? stranger things have happened and it sure can't hurt to try. lean on them about being offgrid, poor as a church mouse, and needing the machine in operation to provide life support for a family member if you have to.
you paid for the thing, the least they should do is either fix it, "or" provide parts and a schematic so that you can get someone to fix it for you...
that schematic would be very interesting, and i would suspect there would be much interest on the forum in taking a look at it.
what i would not expect is any sort of "code" that they have developed to make the microprocessor work, that is asking way too much and the odds are very good it is proprietary and likely better that you will win a huge lottery before they agree to passing that out.
but it can't hurt to ask "after" you have the parts and "after" you get a schematic.
remember, be patient and persistent, and by all means do whatever you have to... to actually talk to someone in the engineering dept. not in the technical dept or certainly no one in sales. you have to get creative to get to them, but it can be done.
just to help take the sting out of things, i would gladly give you 20 bucks for a full copy of the schematic! i suspect others might follow here as well, who knows you might (if successful in getting the schematic) recoup some of the money you are out.
fwiw, just something to think about.
bob g