"The only reason I can think for someone to take this system off is laziness"
Or, ... having been there ... an inept 'tech' was sent who spent a bunch of time (money) and still didn't have an operating system. As the tax credit had been issued at time of purchase it just didn't make sense to request another ... possibly as ignorant or stupid ... repairman. After all.. the guy with enough foresight to use solar transfered, died, or retired.
Businesses have requirements hobbyists don't. They HAVE to make a profit. Any costs are passed to the consumer. Also, accountants like easy numbers. If there is a cost of X per M units of heat and they can get a hard cost on it, that is good. Few enjoy telling a room full of superiors "If we have a sunny winter our costs will be approximately X dollars but if it is like (year number here) it could be 2X."
I can think of 4 or 5 other 'reasons' one might choose to 'get that piece of junk' off the roof. We aren't privileged to that information. It very well can be legitimate. It might very well be far off base, in your or my opinion. It could be as simple as the 'boss' stating, "I want the system back up in X hours or, you will no longer be employed here." Now, with a family to support, do you do the right thing for the environment or keep your job ...
Just a few reasons some get 'lucky' in the RE hobby some time.
Ron