Hello!
I installed a tank-less hot water heater about two years ago. About the same time we replaced a old (end of it's life) washer/dryer set.
The new washer has the high speed spin, clothes come out of it 'very damp' instead of soaked, making drying them much faster. These two changes made a huge difference to our gas bill.
It's impossible to point the finger at which had the largest impact on our gas bill.
We love the tankless, shower as long as you wish, do laundry or run the dish washer and no worries about running out of hot water.
There is one issue with the tankless that some might want to consider. We live out in the sticks and have a well. When we turn on the faucet (and haven't been using hot water) there is a long delay for the heater to "kick in" Some time this delay is longer, it depends on the pressure in the pressure vessel. At times it may take as much as a gallon to 1 1/3 gallons before it kicks in. For us wasting well water isn't all that bad, BUT... that is extra time our (shallow) well pump needs to run.
IIRC there is a built in safety system that checks the inlet cold water pressure and the out going. I may be able to improve things by adding a secondary surge tank at the heater.
We have a septic system, if it was a holding tank that had to be pumped this hot water delay issue would be a BIG problem.
I always ASSUMED that the delay issue was 100% a well/constant pressure issue, but several months ago a brother of mine installed a tankless and he has the same complaint, and they live in the city with constant water line pressure.
Another thing to consider is the gas line supply. Most all hot water heaters are piped with 1/2 black pipe. These tankless have btu ratings up around 180,000 and require a 3/4 gas line.
Many people will do their own copper pipe, but don't have the tools to thread 3/4 black pipe. I had the tools but instead purchased various lengths of thread pipe to get the job done.
These heaters require a special vent system that will put you back at least another $200.
Over the years I've replaced a dozen or more hot water heaters, and everyone of them failed the say way, the tank developed a leak.
these tankless have stainless steel heat exchangers and (knock on wood) will never rust through.
Bottom line is, I'd give these heaters two thumbs up.
ax7
Mark