Ordered 50' 4/0 (3.85 ft.) and 40' 4 gauge royal excelene welding wire from
http://www.wireandsupply.com/ Got order, but was wrong. Instead of the 40' of 4 ga., got 40' of 4/0 and the 50' of 4/0.
It's well after 5:00, I'm in MO. and he is in MI. I call anyway and I get a live person. No phone tag, no automated message crap.
The guy is at home. Answers the phone 24 hrs a day. Was able bring up the order and packing slip on his computer.
Got it resolved. Great customer service.